The Best Ticketing Software for Healthcare Friday, June 03, 2022 | Ticketing Software

The COVID-19 pandemic and the rise of telemedicine have led to many changes in the healthcare industry. These days, more patients than ever are handling information regarding their healthcare online. However, there is always the possibility that these patients will run into technical difficulties. To avoid this issue, hospitals and healthcare companies should invest in a help desk or ticketing software system. Ticketing systems allow patients and internal employees to report an issue by submitting a ticket request. A support agent will then respond to the ticket and communicate with the patient or employee to help them resolve their issue. When selecting a help desk system, managers should ensure that it is safe and secure. Talygen is an example of a ticketing system that hospitals and healthcare companies can use.

Overview of Ticketing Software Systems

1. Talygen

Hospitals and healthcare companies can use Talygen’s ticketing software system to improve their help desk capabilities. When a customer submits a help request, the ticket is sent to Talygen’s central system. Then, admins can assign the ticket to a support agent. Agents can also transfer tickets to each other. Additionally, tickets can be merged, split, or organized via workflows and service level agreements. Another benefit of using Talygen is that rule engines and canned responses can be configured. The rule engine allows for tickets to be tracked via certain conditions and actions. Patients can consult a knowledge base to receive answers to their questions as well. Also, Talygen includes communication methods such as telephony services, emails, video conferencing, and instant messaging. Talygen can also integrate with third-party services such as Microsoft Outlook, Microsoft Dynamics, Google Calendar, Google Drive, and Twilio. Due to its range of features and flexibility, Talygen is an ideal ticketing software for hospitals and healthcare companies to use.

2. HappyFox

HappyFox is a help desk system that hospitals and healthcare companies can use to streamline their ticketing process. In HappyFox, admins can track tickets created for various services and questions. These tickets can be organized into service level agreements. The ticketing system also allows patients to message their doctors privately. Patients can also consult a knowledge base to help them answer their questions. Another benefit of using HappyFox is that users can review and create reports on tickets. However, a disadvantage of using HappyFox is that it has a steep learning curve.

3. Zendesk

Healthcare companies and hospitals can use Zendesk to help them answer patients’ questions. One of the benefits of using Zendesk is that doctors and support agents can answer patients’ questions and concerns through communications methods like instant messaging, emails, and phone calls. Users can also view information on tickets through Zendesk’s dashboard. Zendesk can also integrate with Microsoft Outlook. However, a downside of using Zendesk is that it lacks customization options.

4. Freshdesk

Freshdesk is a help desk system that hospitals and healthcare companies can use. A significant feature of using Freshdesk is that when a ticket comes in, it will automatically be assigned to a workflow based on the type of question it is. Doctors and agents can then communicate with patients through emails, instant messages, or telephony services. Patients can also consult a built-in knowledge base to receive answers to their questions more quickly. Another benefit of using Freshdesk is that it can integrate with third-party systems such as Twilio, Google Calendar, and Google Drive. However, some hospitals and healthcare companies may hesitate to use Freshdesk as their ticketing software because it is challenging to configure names within the system.

5. SysAid

SysAid is a help desk system that healthcare companies and hospitals can use. A key feature of SysAid is that users can view reports on ticket performance. Tickets are also sorted into SLAs so issues can be resolved faster. SysAid can also integrate with Google products. However, a disadvantage of using SysAid is that the user interface can be difficult to navigate.

Conclusion

To help resolve employee and patients’ technical difficulties, hospitals and healthcare companies should utilize help desk software. The most efficient way to use help desk software is to have patients and internal employees submit ticket requests. For more information on Talygen’s ticketing software, visit https://talygen.com/TicketingSystem.

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