How Talygen’s WFH Monitoring Software Can Be Used in Call Centers
Wednesday, July 12, 2023 | Work From Home Software
Consumers expect timely customer service and prefer speaking to live customer support agents to help them resolve their issues. This is why, even as artificial intelligence progresses, there is still a need for call centers. Call center positions can be an excellent option for remote workers. However, some call center managers may find monitoring staff and ensuring they complete their required tasks challenging. Call center managers can resolve this issue using WFH monitoring software from a reputable provider such as Talygen. The benefits call centers can gain from remote work monitoring software will be explained below:
1. Track Employee Activity
Call center managers should invest in an efficient remote work tracking solution to measure agents’ time and productivity. Software solutions like Talygen include a time tracker and screenshot tracker. The time tracker can calculate how long users can complete tasks and any idle time. Talygen’s time tracker allows users to designate whether or not time worked was billable. The time tracker collects data into timesheets, which management can approve to ensure accurate salaries. Managers can flag any time tracking data they feel is inaccurate. The screenshot tracker can see what websites employees have visited during working hours. Therefore, managers can see if support agents could have been more productive during working hours.
2. Includes Cloud-Based Document Storage
Talygen's WFH monitoring software includes a cloud-based document storage system. The document storage system allows managers to send important files and documents to support agents working remotely without emailing them. The system is highly secure, so sensitive information can be shared without issues.
3. Includes CRM Integration
Talygen also includes a customer relationship management (CRM) system. Support agents have quick and easy access to customer information via the CRM system. The CRM contains customer details such as contact information. The data can be updated at any time.
4. Includes Unified Communication Measures
Talygen's remote work tracking software includes various unified communication methods. These communication methods include phone calls, video conferencing, and instant messaging. Support agents can use these unified communication methods to communicate with co-workers or give customers information after calling in. Having omnichannel support makes it easier for customers to reach out to the call center.
5. Easily Hire New Agents
Talygen's WFH monitoring software also includes a hiring module. Hiring managers can use this module to create open positions for new support agents and post them on popular job-searching websites. Applicants can then easily upload their resumes or other important documents. Hiring managers can then use this information to schedule interviews and select the applicants chosen for the open positions. Using Talygen’s hiring module, call centers can make the hiring process go much faster.
6. Includes an Innovative Client Portal
Talygen's remote work tracking software also includes a client portal to help improve call centers’ customer service efforts. The client portal contains features such as knowledge-based articles. Customers can view these articles before calling a support agent to see if the article provides them with answers to their questions. The client portal also gives customers access to features such as the document storage system and unified communication platforms. Clients can also send in help request tickets. Once the support agents have received the ticket request, they will contact the customer.
7. Allows Employees to Request Time Off
Call center agents can also request paid time off using Talygen's WFH monitoring software. Users can designate the days or hours they are taking off and the type of leave through the leave management module. These leaves include sick days, vacations, and maternity/paternity leave. After a request has been submitted, management can review and approve it.
Talygen's remote work tracking software is a helpful resource for call centers. Managers can track employee activity using the time tracker and screenshot tracker. Other valuable features of Talygen’s WFH monitoring software that call centers can utilize include:
- Cloud-based document storage
- CRM integration
- Unified communication methods
- A hiring portal
- A client portal
- A leave management feature
About Talygen
Talygen has been a leading provider of business automation solutions since 2009. Talygen has served clients of all sizes and industries from across the globe. To learn more about Talygen's remote work monitoring software, visit www.talygen.com to view product packages and sign up for a free trial.
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Recruitment Screening Tool with Applicant Tracking System
Friday, February 05, 2021
Key Considerations to Buy Online Expense Tracker App
Tuesday, February 02, 2021 Jan
2020
Dec
Nov
Learn How CRM Software Empowers Business-Customer Relations
Monday, November 23, 2020
Stay Abreast of Evolving Project Management Trends 2020
Friday, November 20, 2020
Resource Planning Charts: Everything You Need to Know for Perfect Resource Management
Friday, November 06, 2020
Top 5 Must Have Features in Issue Tracking Software
Friday, November 06, 2020 Oct
Appointment Management System: Top 5 Benefits for Small Businesses
Friday, October 30, 2020
Unified Communication Software: The Complete Guide
Tuesday, October 27, 2020
Asset Management: 5 Key Stages of Asset Lifecycle Management
Thursday, October 22, 2020
Discover the Misconceptions About Automated Auditing & Approval System
Tuesday, October 20, 2020
Online Shared Storage: The Benefits of Cloud Storage in 2020
Thursday, October 15, 2020
Must-Have Benefits of Event Tech Solutions
Tuesday, October 13, 2020
Field Service Management Software: Increase Productivity of Your Field Service Employees
Thursday, October 08, 2020
5 major Challenges of Performance Review & Appraisals in Organizations
Tuesday, October 06, 2020
Recruitment in the Digital Age: 3 Modern Trends Recruiters Should Know
Thursday, October 01, 2020 Sep
Must-Have Features in Online Expense Tracking App
Tuesday, September 29, 2020
Online Time Tracker: Top 3 Online Time Tracking FAQ’s Answered
Friday, September 25, 2020
Reasons Why Businesses Opt Employee Management Software
Wednesday, September 23, 2020
Resource Scheduling Solutions and Planning: Worth the Efforts?
Thursday, September 17, 2020
5 Reasons to Invest in Online Invoicing Software
Tuesday, September 15, 2020
Automatic Screenshot Tracker: The New Normal Post COVID-19
Thursday, September 10, 2020
What is Customer Relationship Management? The Ultimate Guide
Tuesday, September 08, 2020
Project Management System: 5 Major Phases of Project Management
Thursday, September 03, 2020
Expense Approval: Top 4 Benefits of Expense Approval Software for Small Businesses
Thursday, September 03, 2020
Know All About Gantt Chart Software and Benefit Your Business
Tuesday, September 01, 2020 Aug
Cloud Based Storage: How Much Space Do You Need?
Monday, August 31, 2020
Benefits of Using Event Management Software for Virtual Events
Monday, August 31, 2020
Issue Tracking Software - 4 Must Have Features 2023
Thursday, August 27, 2020
Manual vs Automated Appointment Scheduling System
Tuesday, August 25, 2020
Remote Employee Management: The Do’s and Don’ts in 2020
Monday, August 24, 2020
Real Time Client Communication: 4 Effective Strategies
Friday, August 21, 2020
Top 5 Modern Methods Used for Asset Tracking
Tuesday, August 18, 2020
Field Service Management: Top 3 Future-Proof FSM Software
Wednesday, August 05, 2020
Online Time Tracking For Remote Working Post COVID-19
Tuesday, August 04, 2020 Jul
5 Good Reasons to Implement Performance Review Software
Friday, July 31, 2020
8 Things to Consider When Choosing an Online Recruitment Software
Friday, July 31, 2020
Expense Tracking App: Top 4 Expense Tracking Apps for Entrepreneurs
Monday, July 27, 2020
Online Time Tracker: 8 Instant Benefits for Businesses
Tuesday, July 21, 2020
Resource Scheduling Solution: 3 Most Common Resource Scheduling Mistakes
Thursday, July 16, 2020
8 Tips To Enhance Employees Productivity
Wednesday, July 15, 2020
3 Unique Benefits of Advanced Screenshot Tool for Small Businesses
Thursday, July 09, 2020
5 Best Billing & Invoicing Tools for Startups
Tuesday, July 07, 2020 Jun
Customer Relationship Management Software: 4 Reasons Your Company Needs a CRM
Tuesday, June 30, 2020
Top Five Project Management Problems Derailing Progress
Sunday, June 28, 2020 May
Avoid these Top 4 Mistakes While Choosing an Employee Monitoring Software
Friday, May 15, 2020
Employee Monitoring Software – Some Key Features
Wednesday, May 13, 2020
Top 6 Ways to Boost Remote Team’s Performance with an Employee Monitoring Software
Thursday, May 07, 2020 Apr
Mar
2019
Oct
Does A Company Need An Effective Performance Management System?
Tuesday, October 15, 2019
Advanced Time Tracking Software for Increased Productivity
Tuesday, October 15, 2019
Explore Wonderful Benefits With Advanced Talygen Application
Monday, October 07, 2019
Does A Company Need An Effective Performance Management System?
Monday, October 07, 2019 Sep
Know The Most Effective Way To Manage Business Projects Successfully
Friday, September 27, 2019
An Ultimate Guide To Project Invoicing Software
Monday, September 16, 2019 Aug
Smart Tips To Get More Productivity With Your Project Management
Tuesday, August 27, 2019
A Closer Look At Project Management Tracker
Monday, August 19, 2019 Jun
Create Systematic Arrangement with Personalized Project Management Dashboard
Tuesday, June 18, 2019
What Features Make Time Tracking Tool More Effective
Monday, June 10, 2019 May
Best Way To Enhance Project Productivity Beyond Expectations
Friday, May 31, 2019
Enhance Business Productivity With Advanced Project Management Dashboard
Friday, May 24, 2019
Choose Efficient Online Performance Management Software
Tuesday, May 21, 2019
A Quintessential Guide To Project Invoicing Software
Tuesday, May 14, 2019 Apr
Strategic Reporting Software To Improve Business Productivity
Monday, April 29, 2019
Benefits of Effective Project Management Software
Sunday, April 14, 2019 Mar
Feb
Improve Business Productivity with Talygen’s recruitment Software
Thursday, February 28, 2019
New Features and Key Updates of Talygen’s Customer Relationship System
Monday, February 18, 2019 Jan
Client Portal System: Time And Expense Approval By Clients For Smooth Evaluation
Tuesday, January 22, 2019
Talygen’s Message Board Module: The Best Real Time Client Communication Platform For Businesses
Wednesday, January 16, 2019
Talygen’s Resource Scheduling Solution: The Best Tool to Manage Your Resources
Friday, January 04, 2019 2018
Dec
5 Reasons Why You Need An Expense Tracking Application for Your Business Organization
Wednesday, December 26, 2018
How To Improve Your Sales By Applying CRM Automation
Monday, December 17, 2018 Nov
Talygen’s Project Management Tool: A Tested and Proven Web based Project Management System
Thursday, November 29, 2018
5 Reasons Why Organizations Need Talygen’s Knowledge Base System
Thursday, November 15, 2018
How Can Good Leadership Enhance Employee Time Management
Thursday, November 15, 2018 Oct
Talygen’s Unbeatable Project Request Feature for Long Term Relationship With Clients
Tuesday, October 30, 2018
Increase Your Transparency and Accountability with Clients Using Talygen’s Client Portal System
Wednesday, October 10, 2018 Sep
Aug
Jul
Jun
How to Manage Your Employees with Talygen’s Employee Management Software
Friday, June 29, 2018
5 Advantages of Using Talygen’s Job Portal Software
Monday, June 11, 2018 May
Apr
Talygen’s Time Tracker with Screenshots: An Indispensable Asset for Your Organization
Sunday, April 22, 2018
4 Essential Things You Should Consider Before Choosing A Time Tracking Software
Friday, April 13, 2018 Mar
Empower Your Business with Customer Relationship Management Software
Monday, March 26, 2018
Why Your Business Needs To Invest in a Project Management Software?
Sunday, March 18, 2018 Feb
2017
2016
2015
Oct
Sep
Aug
Why Do You Need the Talygen Time Tracker?
Tuesday, August 25, 2015
Five Features that Will Make Managers Love Talygen
Wednesday, August 12, 2015 Jul
Jun
May
Apr
Mar
2014
Dec
CES Series: Talygen to showcase the Future of Business at CES 2015
Tuesday, December 30, 2014
CES Series: 2014 was a blast, so will 2015 Be!
Thursday, December 25, 2014 Oct
Sep
Introduction to Talygen’s offline Time Tracking Application
Tuesday, September 30, 2014
Tips and ideas for successful project management
Wednesday, September 24, 2014
Smarten up your Project Management with Talygen
Tuesday, September 16, 2014
Why should businesses use an invoicing software?
Wednesday, September 10, 2014
Why Worker Productivity Matters and How to Improve it
Thursday, September 04, 2014 Aug
