BUSINESS INTELLIGENCE REPORTING
RULES ENGINE
CLIENT MANAGEMENT
TIME TRACKING
AUTOMATED TICKET PROCESSING
ASSET MANAGEMENT
UTILITY BILLING AND INVOICING
FIELD SERVICE MANAGEMENT
MANAGE MULTIPLE RATES
LOCATOR MANAGEMENT

Manage Tickets, Locates,
Assets, Videos, Documentation,
Field Services and Billing
in ONE Unified Enterprise Cloud App

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811 Ticket Parsing

Talygen provides rich capabilities to parse or extract content from any email, structured or unstructured, and automate various workflow actions. Talygen also supports any format of 811 Ticket using API integration.

  • Ticket Parsing
  • Response Code Generation
  • Automated Routing to Locators
  • Update Ticket Statuses
  • All 811 Ticket Formats Supported

Manage Work Orders

Our FSM application registers and plans every service order, understands the issue and automatically schedules the best Technician for the task with the right equipment. Technician can capture required information, pictures and go completely paperless.

  • Photo Checklists
  • Question Checklists
  • Update Work Orders
  • Automated Locator Scheduling
  • Create Dynamic Forms with Work Orders

Automated Field Operations & Activity Tracking

Talygen lets you keep track of every activity conducted on the ticket. The activity log enables you to track users who worked on the ticket and what changes have been made to it.

  • Manage Complex Rules
  • Repetitive Task Automation
  • Manage Service Commitments
  • View Locator Activities on Assigned Activities
  • Improve Resource Allocation
  • Monitor Locator Productivity
  • Identify Missing Geographical Coverage

Time Tracking

Talygen offers a time tracking software that automates time and productivity monitoring for your business. This extensive Employee time tracking software is built to ensure the productive time management of business organization.

  • Bulk Time Entries
  • Geo-tagged Timesheets
  • Manage Employee Breaks
  • Automated Timesheet System
  • Flag and Track Entries
  • Time Tracking to Time Zone
  • 12/24 Hour Format Time Capturing

Location Management

Talygen offers extensive management based on location with Technician tracking, image and video tracking and heat map of the Technician.

  • Geo-tagged Image Capturing
  • Vehicle Tracking via OBD Device
  • Geofencing of Locator for Site Audits
  • Live Tech Tracking on Map
  • Track Vehicle GPS Location Using the Talygen App
  • Heat Maps for Locators and Dispatchers

Capture Site Photo & Video

Talygen can record videos on location while working. The application records and captures the GPX data to track the location of the video and where it was recorded.

  • Built in GPX Viewer
  • GPS and Time-stamped Site Videos and Photos
  • Videos and Photos History per Locate
  • Maintain Work Records
  • Create Videos with GPX Data

Automated Routing of Tickets & SLA

Tickets are routed automatically to the Locators based on the call center routing setup done in Talygen. Talygen can generate and send the response code for each ticket back to the call center. The Admin can set the Response Time and Resolve Time alerts.

  • Track Action Details
  • Set Resolve Time Alerts
  • Set Response Time Alerts
  • Automate Ticket Routing and Assignment
  • Move Bulk Records
  • Customizable Reports
  • Create Custom Rules to Route Tickets

Zone Management & GPS/GIS Integration

Talygen lets you set up multiple zones in various modes. Users can set up Zone by creating polygons manually and mark the regions. Talygen also offers route planning and GPS integration.

  • Zone Based Ticket Assignments
  • Multiple Maps Supported ArcGIS, Esri, MapBox, Leaflet, Google Maps
  • GeoJSON Based Polygons
  • Create Your Own Polygons
  • Import Your Own ArcGIS, Esri Maps

Asset Tracking

RFID and BLE Asset Tracking gives full transparency and clarity on a company's items. Users get the visibility, traceability, and control needed to manage and easily track costly items using Talygen.

  • GPS Tracking
  • Barcode Scanning
  • Audit and Image Capturing
  • Asset Transfer and Requisition
  • 24/7 Access to Asset Location
  • Asset Life Cycle Management
  • RFID Tag Scanning for Asset Tracking
  • BLE (Bluetooth Low Energy) Tracking for Assets

Job Scheduling & Resource Management

Talygen's automated workflow helps in tracking and monitoring every job that is scheduled to run as per the requirement. Talygen offers a comprehensive Resource Scheduling Solution to seamlessly schedule work for the Users and manage them in the most productive manner.

  • Track Daily Jobs
  • Gantt View for Scheduling and Dispatching
  • Crew Management to Assign Tasks in a Group
  • Single Workspace for Unassigned Tasks
  • Track Upcoming & Pending Schedules

Unified Communication

Talygen offers a flexible and scalable Unified Communication module that enables your team to work more effectively, merging instant messaging, voice call, video conferencing, and data sharing on your desktop, laptop, smartphone and tablet computers.

  • Access Chat Logs
  • Team Conversations with Integrated Chat
  • Google & Outlook Calendar Integration
  • Integrated Audio and Video Calls
  • Call Locators or Customers with One Click

Expense Tracking

Talygen's Business Expense Tracker allows Users to create excel files for multiple Expenses and then import them and also set approval rule. Future expenses can be updated to ensure hassle free expense management.

  • Bulk Expense Uploads
  • Future Expense Entries
  • Submit Expense Report Online
  • Reimbursement Reports
  • Expense Approvals with Overdue Expense Alerts
  • Scan Receipts and Upload

Billing and Invoicing

Talygen is a process driven Billing solution that automates Invoicing, Financial Systems, Financial Reporting, and much more. It facilitates an arduous process of paying bills for projects in an automated manner, thereby eliminating paperwork and information management complexities.

  • Flowcharts for Billing Rules
  • Manage Flat Fee Contracts
  • Customer Centric Billing Rules
  • Invoice Multiple Utilities with One Billing Rule
  • Export to WorkDay, QuickBooks and other Financial Systems
  • Banking of Extra Charges
  • Flexible Billing Rules to Manage Ticket Rework
  • Billing Processing with Error Notifications
  • Override & Delete Existing Charges

Client Management

Talygen has designed a comprehensive Client Portal System that boosts communication and improves sharing of digital files, services, and information with Clients. Talygen also offers a huge suite of powerful modules to seamlessly manage Clients.

  • Billing Setup
  • Manage Utilities
  • Invoice Grouping
  • Holiday Management
  • Individual Client Rates
  • Customized Invoice
  • Templates

Mobile-First Approach

Proactively boosting customer satisfaction

Our best-in-class Field Service Management Software is compatible with the tools that locators, supervisors, researchers, and Admins use in the field. Using the FSM software mobile field app, the service technicians can view their schedules and receive dispatches on their phones. They can mark work orders as complete as soon as they finish the job. Additionally, the mobile-first approach allows them to access any required detail anytime & anywhere they want.

Work Order Management

Managing work orders for seamless service

Our FSM software registers and plans every service order, understands the issue and automatically schedules the best technician for the task with the right equipment. After a job is received and assigned, the technician can update the work order. The supervisor can track the progress of work orders by the specific technician.

SLA

Service Level Agreement policies to scale your business

SLA (Service Level Agreement) for a Ticket binds the service commitments that must be met by the technicians. The Admin can set the Response Time and Resolve Time alerts. Our FSM Software aligns SLAs and contracts with your service operations. As a result, you will experience efficient resource allocation and improved field team performance.

What Users Have to Say About Talygen's Features?

Talygen�s Field service management software is by far a great investment. It has been managing my Field services businesses since 2018. From automated scheduling to maintaining billing and invoices, it keeps my business organized and efficient. Highly Recommended to Field service businesses.

- Ester Mathew

Other Key Features

  • CRM CRM
  • Reports Reports
  • Hiring Hiring
  • Client Portal Client Portal
  • Event Management Event Management
  • Cloud Storage Cloud Storage
  • Project Management Project Management
  • Workday Integration Workday Integration
  • Performance Review Performance Review
  • Employee Management Employee Management
  • Expense Tracking Expense Management
  • 3rd Party Integration 3rd Party Integrations
  • Approval Rules and Auditing Approval Rules & Auditing
  • Screenshots Screenshots Tracking
  • Resource Scheduling Resource Scheduling
  • QuickBooks Integration QuickBooks Integration
  • Appointment Calendar Appointment Calendar
  • Salesforce Integration Salesforce Integration

News and Media

Download Talygen Apps

You can also work remotely to track time from any of the following platforms.
 

Mobile Apps
Android app iPhone app Windows phone app Blackberry app
Desktop Apps
Linux app Mac app Windows Desktop app

Our Customers

Talygen serves over 120,000 users in 46 countries worldwide.

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