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BUSINESS INTELLIGENCE REPORTING

RULES ENGINE

CLIENT MANAGEMENT

TIME TRACKING

AUTOMATED TICKET PROCESSING

ASSET MANAGEMENT

UTILITY BILLING AND INVOICING

FIELD SERVICE MANAGEMENT

MANAGE MULTIPLE RATES

LOCATOR MANAGEMENT

Manage Tickets, Locates,

Assets, Videos, Documentation,

Field Services and Billing

in ONE Unified Enterprise Cloud App

811 Ticket Parsing

Talygen provides rich capabilities to parse or extract content from any email, structured or unstructured, and automate various workflow actions. Talygen also supports any format of 811 Ticket using API integration.

Ticket Parsing
Response Code Generation
Automated Routing to Locators
Update Ticket Statuses
All 811 Ticket Formats Supported

Manage Work Orders

Our FSM application registers and plans every service order, understands the issue and automatically schedules the best Technician for the task with the right equipment. Technician can capture required information, pictures and go completely paperless.

Photo Checklists
Question Checklists
Update Work Orders
Automated Locator Scheduling
Create Dynamic Forms with Work Orders

Automated Field Operations & Activity Tracking

Talygen lets you keep track of every activity conducted on the ticket. The activity log enables you to track users who worked on the ticket and what changes have been made to it.

Manage Complex Rules
Repetitive Task Automation
Manage Service Commitments
View Locator Activities on Assigned Activities
Improve Resource Allocation
Monitor Locator Productivity
Identify Missing Geographical Coverage

Time Tracking

Talygen offers a time tracking software that automates time and productivity monitoring for your business. This extensive Employee time tracking software is built to ensure the productive time management of business organization.

Bulk Time Entries
Geo-tagged Timesheets
Manage Employee Breaks
Automated Timesheet System
Flag and Track Entries
Time Tracking to Time Zone
12/24 Hour Format Time Capturing

Location Management

Talygen offers extensive management based on location with Technician tracking, image and video tracking and heat map of the Technician.

Geo-tagged Image Capturing
Vehicle Tracking via OBD Device
Geofencing of Locator for Site Audits
Live Tech Tracking on Map
Track Vehicle GPS Location Using the Talygen App
Heat Maps for Locators and Dispatchers

Capture Site Photo & Video

Talygen can record videos on location while working. The application records and captures the GPX data to track the location of the video and where it was recorded.

Built in GPX Viewer
GPS and Time-stamped Site Videos and Photos
Videos and Photos History per Locate
Maintain Work Records
Create Videos with GPX Data

Automated Routing of Tickets & SLA

Tickets are routed automatically to the Locators based on the call center routing setup done in Talygen. Talygen can generate and send the response code for each ticket back to the call center. The Admin can set the Response Time and Resolve Time alerts.

Track Action Details
Set Resolve Time Alerts
Set Response Time Alerts
Automate Ticket Routing and Assignment
Move Bulk Records
Customizable Reports
Create Custom Rules to Route Tickets

Zone Management & GPS/GIS Integration

Talygen lets you set up multiple zones in various modes. Users can set up Zone by creating polygons manually and mark the regions. Talygen also offers route planning and GPS integration.

Zone Based Ticket Assignments
Multiple Maps Supported ArcGIS, Esri, MapBox, Leaflet, Google Maps
GeoJSON Based Polygons
Create Your Own Polygons
Import Your Own ArcGIS, Esri Maps

Asset Tracking

RFID and BLE Asset Tracking gives full transparency and clarity on a company's items. Users get the visibility, traceability, and control needed to manage and easily track costly items using Talygen.

GPS Tracking
Barcode Scanning
Audit and Image Capturing
Asset Transfer and Requisition
24/7 Access to Asset Location
Asset Life Cycle Management
RFID Tag Scanning for Asset Tracking
BLE (Bluetooth Low Energy) Tracking for Assets

Job Scheduling & Resource Management

Talygen's automated workflow helps in tracking and monitoring every job that is scheduled to run as per the requirement. Talygen offers a comprehensive Resource Scheduling Solution to seamlessly schedule work for the Users and manage them in the most productive manner.

Track Daily Jobs
Gantt View for Scheduling and Dispatching
Crew Management to Assign Tasks in a Group
Single Workspace for Unassigned Tasks
Track Upcoming & Pending Schedules

Unified Communication

Talygen offers a flexible and scalable Unified Communication module that enables your team to work more effectively, merging instant messaging, voice call, video conferencing, and data sharing on your desktop, laptop, smartphone and tablet computers.

Access Chat Logs
Team Conversations with Integrated Chat
Google & Outlook Calendar Integration
Integrated Audio and Video Calls
Call Locators or Customers with One Click

Expense Tracking

Talygen's Business Expense Tracker allows Users to create excel files for multiple Expenses and then import them and also set approval rule. Future expenses can be updated to ensure hassle free expense management.

Bulk Expense Uploads
Future Expense Entries
Submit Expense Report Online
Reimbursement Reports
Expense Approvals with Overdue Expense Alerts
Scan Receipts and Upload

Billing and Invoicing

Talygen is a process driven Billing solution that automates Invoicing, Financial Systems, Financial Reporting, and much more. It facilitates an arduous process of paying bills for projects in an automated manner, thereby eliminating paperwork and information management complexities.

Flowcharts for Billing Rules
Manage Flat Fee Contracts
Customer Centric Billing Rules
Invoice Multiple Utilities with One Billing Rule
Export to WorkDay, QuickBooks and other Financial Systems
Banking of Extra Charges
Flexible Billing Rules to Manage Ticket Rework
Billing Processing with Error Notifications
Override & Delete Existing Charges

Client Management

Talygen has designed a comprehensive Client Portal System that boosts communication and improves sharing of digital files, services, and information with Clients. Talygen also offers a huge suite of powerful modules to seamlessly manage Clients.

Billing Setup
Manage Utilities
Invoice Grouping
Holiday Management
Individual Client Rates
Customized Invoice
Templates

Mobile-First Approach

Proactively boosting customer satisfaction

Our best-in-class Field Service Management Software is compatible with the tools that locators, supervisors, researchers, and Admins use in the field. Using the FSM software mobile field app, the service technicians can view their schedules and receive dispatches on their phones. They can mark work orders as complete as soon as they finish the job. Additionally, the mobile-first approach allows them to access any required detail anytime & anywhere they want.

What Users Have to Say About Talygen's Features?

Talygen's Field service management software is by far a great investment. It has been managing my Field services businesses since 2018. From automated scheduling to maintaining billing and invoices, it keeps my business organized and efficient. Highly Recommended to Field service businesses.