With the development of the tourism industry, customer expectations have also increased. Meanwhile, the travel company felt complications in rendering an effective and efficient traveler experience to meet their expectation with the existing workflow. They used a manual booking process and managed communications via email and messages. As a result, slow customers experience increases the chance of higher back-off. In addition, it was also time-consuming for employees to record and store every detail on paper; if any human error is made, it could ruin the customer experience. There were also the following issues:
Talygen assisted the travel company in automating their slow manual process with their future-ready modules. By implementing CRM functionalities, the travel company could determine and target its potential audience based on seasonal demands. Most importantly, it eliminates the tedious paperwork and slow booking process with the advanced Appointment Calendar and ticketing system. With an appointment calendar, travel agents can get real-time details of their employees' availability, bookings, and vacant periods on a single screen. It helps them effectively schedule the right employee and ensure higher workflow productivity. Furthermore, ticketing helped the travel company proactively respond to customer inquiries without any customer Request leakage and improved customer experience. Above all;