Top 5 Must Have Features in Issue Tracking Software
Friday, November 06, 2020 | Ticketing System
Issue management and managing customer requests might sound like a walk in the park however, it is actually one of the most daunting and crucial tasks for businesses. All businesses want a loyal customer base for their service or product but not all businesses offer an organized, quick, and intuitive customer support to their clients and customers.
The key to successful and intuitive issue tracking is the implementation of the right online ticketing system. You have to ensure that each issue or ticket gets reported on time, is logged into a history database, and appointed to the right person so it can be resolved quickly.
What is an Issue Tracking Software?
An issue tracking software is a core tool for modern customer support services. It is an all-inclusive tool that records incoming customer support cases from the creation to closure.
Issue tracking software or apps monitor the progress of a request or complaint and provide real time updates to the user for all changes made in the ticket. The core idea of an issue tracking software is to complete service requests on time and to ensure that no ticket or service request gets ignored by your support team.
Modern issue tracking software or apps aren't restricted to serving only customer support tickets. Organizations are currently implementing issue management and ticketing software internally for their employees as well.
Issue Tracking Software: Top 5 Must-Have Features in 2020
1. Features for Automation
Automation is the need of the hour. Issue tracking software with automation capabilities enhances the productivity of organizations and workforces. Automation in areas like Service Level Agreements, Ticket Feedbacks, and Reminders have proven to be extremely helpful, irrespective of the type and size of the business.
2. Online Ticketing System
The ticketing system is a core feature in all issue tracking software. Tickets offer a centralized document for an issue and allow easy management of all submitted requests. One of the biggest takeaways of the ticketing features is that it saves time and resources for the support team.
3. Ticket History
Issue tracking software also saves records for all tickets that enter the system. Concerned users can track the complete life cycle of a request from the ticket history.
4. Integrated Feedback System
An ideal issue tracking software would automatically ask for feedback from the concerned user. This not only allows you to get a better response to your customer but also empowers you to get higher customer retention.
5. Multichannel Accessibility and Support
Remote and cross device accessibility are crucial features. Make sure you implement a multi-channel issue tracking software that allows your customers or employees to submit requests from anywhere, anytime, on any type of device.
Conclusion
Effective and well organized issue management is not an option but a necessity in today’s competitive business world. The key is to implement a comprehensive and cost efficient issue tracking solution.
Talygen, the global leader in business automation, offers a state of the art Online Ticketing System that streamlines all of your issue management complexities. From easy ticket management to automated SLAs, Talygen offers it all. Try now for Free to know more!
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5 major Challenges of Performance Review & Appraisals in Organizations
Tuesday, October 06, 2020
Recruitment in the Digital Age: 3 Modern Trends Recruiters Should Know
Thursday, October 01, 2020 Sep
Must-Have Features in Online Expense Tracking App
Tuesday, September 29, 2020
Online Time Tracker: Top 3 Online Time Tracking FAQ’s Answered
Friday, September 25, 2020
Reasons Why Businesses Opt Employee Management Software
Wednesday, September 23, 2020
Resource Scheduling Solutions and Planning: Worth the Efforts?
Thursday, September 17, 2020
5 Reasons to Invest in Online Invoicing Software
Tuesday, September 15, 2020
Automatic Screenshot Tracker: The New Normal Post COVID-19
Thursday, September 10, 2020
What is Customer Relationship Management? The Ultimate Guide
Tuesday, September 08, 2020
Project Management System: 5 Major Phases of Project Management
Thursday, September 03, 2020
Expense Approval: Top 4 Benefits of Expense Approval Software for Small Businesses
Thursday, September 03, 2020
Know All About Gantt Chart Software and Benefit Your Business
Tuesday, September 01, 2020 Aug
Cloud Based Storage: How Much Space Do You Need?
Monday, August 31, 2020
Benefits of Using Event Management Software for Virtual Events
Monday, August 31, 2020
Issue Tracking Software - 4 Must Have Features 2023
Thursday, August 27, 2020
Manual vs Automated Appointment Scheduling System
Tuesday, August 25, 2020
Remote Employee Management: The Do’s and Don’ts in 2020
Monday, August 24, 2020
Real Time Client Communication: 4 Effective Strategies
Friday, August 21, 2020
Top 5 Modern Methods Used for Asset Tracking
Tuesday, August 18, 2020
Field Service Management: Top 3 Future-Proof FSM Software
Wednesday, August 05, 2020
Online Time Tracking For Remote Working Post COVID-19
Tuesday, August 04, 2020 Jul
5 Good Reasons to Implement Performance Review Software
Friday, July 31, 2020
8 Things to Consider When Choosing an Online Recruitment Software
Friday, July 31, 2020
Expense Tracking App: Top 4 Expense Tracking Apps for Entrepreneurs
Monday, July 27, 2020
Online Time Tracker: 8 Instant Benefits for Businesses
Tuesday, July 21, 2020
Resource Scheduling Solution: 3 Most Common Resource Scheduling Mistakes
Thursday, July 16, 2020
8 Tips To Enhance Employees Productivity
Wednesday, July 15, 2020
3 Unique Benefits of Advanced Screenshot Tool for Small Businesses
Thursday, July 09, 2020
5 Best Billing & Invoicing Tools for Startups
Tuesday, July 07, 2020 Jun
Customer Relationship Management Software: 4 Reasons Your Company Needs a CRM
Tuesday, June 30, 2020
Top Five Project Management Problems Derailing Progress
Sunday, June 28, 2020 May
Avoid these Top 4 Mistakes While Choosing an Employee Monitoring Software
Friday, May 15, 2020
Employee Monitoring Software – Some Key Features
Wednesday, May 13, 2020
Top 6 Ways to Boost Remote Team’s Performance with an Employee Monitoring Software
Thursday, May 07, 2020 Apr
Mar
2019
Oct
Does A Company Need An Effective Performance Management System?
Tuesday, October 15, 2019
Advanced Time Tracking Software for Increased Productivity
Tuesday, October 15, 2019
Explore Wonderful Benefits With Advanced Talygen Application
Monday, October 07, 2019
Does A Company Need An Effective Performance Management System?
Monday, October 07, 2019 Sep
Know The Most Effective Way To Manage Business Projects Successfully
Friday, September 27, 2019
An Ultimate Guide To Project Invoicing Software
Monday, September 16, 2019 Aug
Smart Tips To Get More Productivity With Your Project Management
Tuesday, August 27, 2019
A Closer Look At Project Management Tracker
Monday, August 19, 2019 Jun
Create Systematic Arrangement with Personalized Project Management Dashboard
Tuesday, June 18, 2019
What Features Make Time Tracking Tool More Effective
Monday, June 10, 2019 May
Best Way To Enhance Project Productivity Beyond Expectations
Friday, May 31, 2019
Enhance Business Productivity With Advanced Project Management Dashboard
Friday, May 24, 2019
Choose Efficient Online Performance Management Software
Tuesday, May 21, 2019
A Quintessential Guide To Project Invoicing Software
Tuesday, May 14, 2019 Apr
Strategic Reporting Software To Improve Business Productivity
Monday, April 29, 2019
Benefits of Effective Project Management Software
Sunday, April 14, 2019 Mar
Feb
Improve Business Productivity with Talygen’s recruitment Software
Thursday, February 28, 2019
New Features and Key Updates of Talygen’s Customer Relationship System
Monday, February 18, 2019 Jan
Client Portal System: Time And Expense Approval By Clients For Smooth Evaluation
Tuesday, January 22, 2019
Talygen’s Message Board Module: The Best Real Time Client Communication Platform For Businesses
Wednesday, January 16, 2019
Talygen’s Resource Scheduling Solution: The Best Tool to Manage Your Resources
Friday, January 04, 2019 2018
Dec
5 Reasons Why You Need An Expense Tracking Application for Your Business Organization
Wednesday, December 26, 2018
How To Improve Your Sales By Applying CRM Automation
Monday, December 17, 2018 Nov
Talygen’s Project Management Tool: A Tested and Proven Web based Project Management System
Thursday, November 29, 2018
5 Reasons Why Organizations Need Talygen’s Knowledge Base System
Thursday, November 15, 2018
How Can Good Leadership Enhance Employee Time Management
Thursday, November 15, 2018 Oct
Talygen’s Unbeatable Project Request Feature for Long Term Relationship With Clients
Tuesday, October 30, 2018
Increase Your Transparency and Accountability with Clients Using Talygen’s Client Portal System
Wednesday, October 10, 2018 Sep
Aug
Jul
Jun
How to Manage Your Employees with Talygen’s Employee Management Software
Friday, June 29, 2018
5 Advantages of Using Talygen’s Job Portal Software
Monday, June 11, 2018 May
Apr
Talygen’s Time Tracker with Screenshots: An Indispensable Asset for Your Organization
Sunday, April 22, 2018
4 Essential Things You Should Consider Before Choosing A Time Tracking Software
Friday, April 13, 2018 Mar
Empower Your Business with Customer Relationship Management Software
Monday, March 26, 2018
Why Your Business Needs To Invest in a Project Management Software?
Sunday, March 18, 2018 Feb
2017
2016
2015
Oct
Sep
Aug
Why Do You Need the Talygen Time Tracker?
Tuesday, August 25, 2015
Five Features that Will Make Managers Love Talygen
Wednesday, August 12, 2015 Jul
Jun
May
Apr
Mar
2014
Dec
CES Series: Talygen to showcase the Future of Business at CES 2015
Tuesday, December 30, 2014
CES Series: 2014 was a blast, so will 2015 Be!
Thursday, December 25, 2014 Oct
Sep
Introduction to Talygen’s offline Time Tracking Application
Tuesday, September 30, 2014
Tips and ideas for successful project management
Wednesday, September 24, 2014
Smarten up your Project Management with Talygen
Tuesday, September 16, 2014
Why should businesses use an invoicing software?
Wednesday, September 10, 2014
Why Worker Productivity Matters and How to Improve it
Thursday, September 04, 2014 Aug
