Issue Tracking Software - 4 Must Have Features 2023
Thursday, August 27, 2020 | Ticketing System
One of the reasons behind every successful project, regardless of the type of field of the business, is a solid issue tracking system.
These all-inclusive and comprehensive systems not only make sure that your customers get comfortable issue management and tracking service but also help you maintain a reputed image in your niche market.
Ignoring the issue management process is one of the biggest reasons why businesses lose recurring clients and possible customers.
What is Issue Management and Why Do We Need it?
Issue management is the complete process of resolving or fixing an issue. The issue can be of any kind, such as technical, non-technical, sales, after-sales, and so on.
This process includes identifying an issue, as well as resolving it. The process of issue management can also help you improve the quality of your product.
Traditional methods of resolving issues included creating excel sheets, sending and receiving emails in various departments, and even making calls to customer care bots.
Now with the emergence of issue management systems, things have become faster and simpler. The technician can sort issues as per the priority, as well as the customer can get status updates of their issues.
Here we take a look at the top 4 must-have features you need in your ideal issue management system.
Top 4 Must-Have Features in an Issue Tracking Software
1. Simple Dashboard
A clean and simple dashboard certainly increases transparency. Checking the ticket status, sorting various different tickets, adding or deleting tickets, and various other functions need to be simplified for a client.
2. Online Ticketing System
Having a simplified online ticketing system, not only for the clients but also for the product team, is very important. The issue management system should be advanced enough to assign an issue to the concerned department.
A simplified online ticketing system can increase the overall speed by quickly assigning tickets, setting priorities, splitting tickets into smaller problems, merging common tickets, and so on.
3. Third-Party Clients Support
The third-party tools having issue tracking systems integrated can easily manage the complete process of your online ticketing system, risk, and issue management processes, and other processes without having a dedicated issue management system.
4. Activity Logs
Issue management systems having activity logs can help in maintaining records and solutions of various issues, so that the same issues can be managed easily in the future.
Conclusion
The need for advanced issue tracking software is essential for all businesses. These days project management software is also offering in-built issue tracking software, but most of them aren't anywhere near satisfying.
Talygen is an all in one project management software that offers some of the most advanced issue tracking software functionalities available out there. The system incorporated is very user-friendly, yet offers a bunch of intuitive features all kinds of organizations.
Features like Simple Dashboard, Ticket History, Third-Party Support, SLA Timer, Mobile Application, Response Management, and more make Talygen’s Issue Tracking Software a comprehensive issue management solution.
Talygen offers a completely free trial here. Try it out now!
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Advanced Time Tracking Software for Increased Productivity
Tuesday, October 15, 2019
Explore Wonderful Benefits With Advanced Talygen Application
Monday, October 07, 2019
Does A Company Need An Effective Performance Management System?
Monday, October 07, 2019 Sep
Know The Most Effective Way To Manage Business Projects Successfully
Friday, September 27, 2019
An Ultimate Guide To Project Invoicing Software
Monday, September 16, 2019 Aug
Smart Tips To Get More Productivity With Your Project Management
Tuesday, August 27, 2019
A Closer Look At Project Management Tracker
Monday, August 19, 2019 Jun
Create Systematic Arrangement with Personalized Project Management Dashboard
Tuesday, June 18, 2019
What Features Make Time Tracking Tool More Effective
Monday, June 10, 2019 May
Best Way To Enhance Project Productivity Beyond Expectations
Friday, May 31, 2019
Enhance Business Productivity With Advanced Project Management Dashboard
Friday, May 24, 2019
Choose Efficient Online Performance Management Software
Tuesday, May 21, 2019
A Quintessential Guide To Project Invoicing Software
Tuesday, May 14, 2019 Apr
Strategic Reporting Software To Improve Business Productivity
Monday, April 29, 2019
Benefits of Effective Project Management Software
Sunday, April 14, 2019 Mar
Feb
Improve Business Productivity with Talygen’s recruitment Software
Thursday, February 28, 2019
New Features and Key Updates of Talygen’s Customer Relationship System
Monday, February 18, 2019 Jan
Client Portal System: Time And Expense Approval By Clients For Smooth Evaluation
Tuesday, January 22, 2019
Talygen’s Message Board Module: The Best Real Time Client Communication Platform For Businesses
Wednesday, January 16, 2019
Talygen’s Resource Scheduling Solution: The Best Tool to Manage Your Resources
Friday, January 04, 2019 2018
Dec
5 Reasons Why You Need An Expense Tracking Application for Your Business Organization
Wednesday, December 26, 2018
How To Improve Your Sales By Applying CRM Automation
Monday, December 17, 2018 Nov
Talygen’s Project Management Tool: A Tested and Proven Web based Project Management System
Thursday, November 29, 2018
5 Reasons Why Organizations Need Talygen’s Knowledge Base System
Thursday, November 15, 2018
How Can Good Leadership Enhance Employee Time Management
Thursday, November 15, 2018 Oct
Talygen’s Unbeatable Project Request Feature for Long Term Relationship With Clients
Tuesday, October 30, 2018
Increase Your Transparency and Accountability with Clients Using Talygen’s Client Portal System
Wednesday, October 10, 2018 Sep
Aug
Jul
Jun
How to Manage Your Employees with Talygen’s Employee Management Software
Friday, June 29, 2018
5 Advantages of Using Talygen’s Job Portal Software
Monday, June 11, 2018 May
Apr
Talygen’s Time Tracker with Screenshots: An Indispensable Asset for Your Organization
Sunday, April 22, 2018
4 Essential Things You Should Consider Before Choosing A Time Tracking Software
Friday, April 13, 2018 Mar
Empower Your Business with Customer Relationship Management Software
Monday, March 26, 2018
Why Your Business Needs To Invest in a Project Management Software?
Sunday, March 18, 2018 Feb
2017
2016
2015
Oct
Sep
Aug
Why Do You Need the Talygen Time Tracker?
Tuesday, August 25, 2015
Five Features that Will Make Managers Love Talygen
Wednesday, August 12, 2015 Jul
Jun
May
Apr
Mar
2014
Dec
CES Series: Talygen to showcase the Future of Business at CES 2015
Tuesday, December 30, 2014
CES Series: 2014 was a blast, so will 2015 Be!
Thursday, December 25, 2014 Oct
Sep
Introduction to Talygen’s offline Time Tracking Application
Tuesday, September 30, 2014
Tips and ideas for successful project management
Wednesday, September 24, 2014
Smarten up your Project Management with Talygen
Tuesday, September 16, 2014
Why should businesses use an invoicing software?
Wednesday, September 10, 2014
Why Worker Productivity Matters and How to Improve it
Thursday, September 04, 2014 Aug
