Real Time Client Communication: 4 Effective Strategies
Friday, August 21, 2020 | Unified Communication
Communication, as the dictionary says, is a process which is used for exchanging information between different individuals, via a shared established system of symbols and signs.
A robust communication policy plays a significant role in delivering great results and doing exceptional work for your clients. One of the greatest tools you can make use of in getting recurring clients is a well-established and efficient client communication strategy.
This strategy includes a lot of different mediums, such as replying emails and phone calls to in-person meetings, each and everything in your client communication strategy ultimately helps you in boosting your profits.
#1 Avoiding Communication Failures
In these times, when business managers and admins have absolutely no time for in-person and regular meetings, the last thing you’d want is a communication breakdown. Communication failure these days result in serious business and ROI loss. Make sure that you have a ready-to-use plan for dealing with such miscommunication hassles.
Communication failures, or miscommunication issues, are quite common in real time client communication scenarios, such as when:
- Communicating with the wrong decision maker
- Being too reliant on long wordy emails for communication
- Language problems
- Not listening carefully to each other
The answer to real time client communication failure is having an upfront, slow, and detailed conversation right from the very beginning.
#2 Using More In-Person Meeting Methods and Channels
The need of the hour for modern client communication hassles is the use of personalized communication methods and mediums.
Instant messaging, real time chatting with clients, voice calls, group chats, and even video calls are some of the best mediums via which business managers can have real time, in-person conversations with their clients.
#3 Word Play is the Key
Whether you are facing your clients directly in an in-person meeting or you are having an instant messaging chat, the key for building long-term relationships is using the right words.
Replace “we” with “I”, adding more human touch in your conversation. Also, make sure that you limit the use of the word “you”, for avoiding finger pointiness towards the client.
#4 Always Be Approachable
Again, the medium or tool you choose for real time client communication matters a great deal. The medium you select for client communication should be accessible anytime, anywhere.
You have to make sure that your clients can easily approach you without waiting for hours and hours for your single reply.
Bottom Line
A well established and streamlined client communication approach is prerequisite in todays’ times. Not only it helps you in retaining old clients but also helps you in building a storing brand image for attracting new clients.
Talygen, a global leader in business automation, offers a state-of-the-art Unified Communication module, packed with intuitive functionalities like instant messaging, voice call, video conferencing, data sharing, storing, and more. The best part here is that these functionalities are accessible from anywhere, at any time, using any kind of device.
Sign up for a Free Demo of the Unified Communication Module today!
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Advanced Time Tracking Software for Increased Productivity
Tuesday, October 15, 2019
Explore Wonderful Benefits With Advanced Talygen Application
Monday, October 07, 2019
Does A Company Need An Effective Performance Management System?
Monday, October 07, 2019 Sep
Know The Most Effective Way To Manage Business Projects Successfully
Friday, September 27, 2019
An Ultimate Guide To Project Invoicing Software
Monday, September 16, 2019 Aug
Smart Tips To Get More Productivity With Your Project Management
Tuesday, August 27, 2019
A Closer Look At Project Management Tracker
Monday, August 19, 2019 Jun
Create Systematic Arrangement with Personalized Project Management Dashboard
Tuesday, June 18, 2019
What Features Make Time Tracking Tool More Effective
Monday, June 10, 2019 May
Best Way To Enhance Project Productivity Beyond Expectations
Friday, May 31, 2019
Enhance Business Productivity With Advanced Project Management Dashboard
Friday, May 24, 2019
Choose Efficient Online Performance Management Software
Tuesday, May 21, 2019
A Quintessential Guide To Project Invoicing Software
Tuesday, May 14, 2019 Apr
Strategic Reporting Software To Improve Business Productivity
Monday, April 29, 2019
Benefits of Effective Project Management Software
Sunday, April 14, 2019 Mar
Feb
Improve Business Productivity with Talygen’s recruitment Software
Thursday, February 28, 2019
New Features and Key Updates of Talygen’s Customer Relationship System
Monday, February 18, 2019 Jan
Client Portal System: Time And Expense Approval By Clients For Smooth Evaluation
Tuesday, January 22, 2019
Talygen’s Message Board Module: The Best Real Time Client Communication Platform For Businesses
Wednesday, January 16, 2019
Talygen’s Resource Scheduling Solution: The Best Tool to Manage Your Resources
Friday, January 04, 2019 2018
Dec
5 Reasons Why You Need An Expense Tracking Application for Your Business Organization
Wednesday, December 26, 2018
How To Improve Your Sales By Applying CRM Automation
Monday, December 17, 2018 Nov
Talygen’s Project Management Tool: A Tested and Proven Web based Project Management System
Thursday, November 29, 2018
5 Reasons Why Organizations Need Talygen’s Knowledge Base System
Thursday, November 15, 2018
How Can Good Leadership Enhance Employee Time Management
Thursday, November 15, 2018 Oct
Talygen’s Unbeatable Project Request Feature for Long Term Relationship With Clients
Tuesday, October 30, 2018
Increase Your Transparency and Accountability with Clients Using Talygen’s Client Portal System
Wednesday, October 10, 2018 Sep
Aug
Jul
Jun
How to Manage Your Employees with Talygen’s Employee Management Software
Friday, June 29, 2018
5 Advantages of Using Talygen’s Job Portal Software
Monday, June 11, 2018 May
Apr
Talygen’s Time Tracker with Screenshots: An Indispensable Asset for Your Organization
Sunday, April 22, 2018
4 Essential Things You Should Consider Before Choosing A Time Tracking Software
Friday, April 13, 2018 Mar
Empower Your Business with Customer Relationship Management Software
Monday, March 26, 2018
Why Your Business Needs To Invest in a Project Management Software?
Sunday, March 18, 2018 Feb
2017
2016
2015
Oct
Sep
Aug
Why Do You Need the Talygen Time Tracker?
Tuesday, August 25, 2015
Five Features that Will Make Managers Love Talygen
Wednesday, August 12, 2015 Jul
Jun
May
Apr
Mar
2014
Dec
CES Series: Talygen to showcase the Future of Business at CES 2015
Tuesday, December 30, 2014
CES Series: 2014 was a blast, so will 2015 Be!
Thursday, December 25, 2014 Oct
Sep
Introduction to Talygen’s offline Time Tracking Application
Tuesday, September 30, 2014
Tips and ideas for successful project management
Wednesday, September 24, 2014
Smarten up your Project Management with Talygen
Tuesday, September 16, 2014
Why should businesses use an invoicing software?
Wednesday, September 10, 2014
Why Worker Productivity Matters and How to Improve it
Thursday, September 04, 2014 Aug
