Talygen's Innovative Event Ticketing Software to Enhance Customer Satisfaction

Manage Tickets on the Go

Faster Resolution Time

Automated Ticket Escalation

Highly Scalable to Meet Workforce Demands

Consolidated Communication Channels Strengthen Collaboration

Customizable Dashboards Simplify Navigation

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Customizable Display

Users can view display ticket statuses via the widgets on the home screen. Users can quickly view the number of tickets under each status for better issue management.

Increase Productivity with Automation

Eliminate manual work and increase productivity by using Talygen’s automation capabilities. The online ticketing system can automatically notify users, send tickets for approval, and categorize, assign and close tickets.

Better Resolution Time with SLA

Set up rules for when every ticket needs to be replied to and solved so that the agents are clear about meeting the deadline. Automatic reminders can be escalated to agents and managers whenever SLA is not met.

Save Time with Canned Replies

Users can save time by creating and sending canned replies. In canned replies, users can format the color, style, and font for standard responses for individual categories. Canned replies can be accessed from the ticket reply page.

Unlock Collaboration

To increase productivity, two or more tickets can be merged into one ticket. The new ticket will serve as the primary ticket, with the rest being closed. Users can also transfer tickets to each other and collaborate through unified communications like phone calls, video calls, and instant messaging boards.

Clear View of Service Desk

Dashboards can be customized to fit the service desk’s needs. Widgets can be added and removed to the dashboard as needed.

Streamlined Ticket Escalation

Talygen uses a streamlined ticket escalation process to help large companies with their best ticketing system process. The service board uses parameters to assist in the ticket escalation process. Specific types of tickets can be assigned to specific agents to ensure the ticket is resolved as quickly as possible.

Compliant Transfer of Tickets

Users can transfer tickets to different agents or departments. Tickets can be transferred from the drop-down menu.

Improve Business Productivity

Customers can provide feedback on agents’ ticket resolving abilities. When customers fill out automated feedback forms, managers can determine agent productivity. Feedback also helps the organization improve its products and services.

Change Management

Once an agent has resolved a ticket, they can document the corrective action. The information explains why the ticket was sent and how it was resolved. Also, the document contains a thread of communications between the agent and the customer.

Issue Management

By using Talygen, companies can keep records of any tickets that are sent. Users can view a ticket’s activity log by clicking on “ticket history.” The ticket history also shows the updates and notifications associated with each ticket update.

Simplify Ticketing

Have agents that work remote or frequently travel? No need to worry! Talygen’s ticketing software allows them to view and manage tickets from any device.

Increased Agent Efficiency

Agents can schedule automated follow-up tasks for open tickets. These follow-up tasks send reminders to users and ensures that every ticket is resolved and closed.

Features of Ticketing

Unique Ticket Number
Merge Tickets
Split Ticket
Setup Feedback for Tickets
User Availability
Create Tickets on Behalf
SLA Timer
Configurable SLA
Ticket Transfer
Authorize Ticket Resolving Capabilities

Configure Upload Size
Add Notes
Send Attachments
Provide Conclusions
View Unassigned Tickets
Define Head Of Department
Ticket Notification for Administrator
Ticket Log
Desktop and Mobile Application
Track Multiple Tickets

Set Ticket Priority
Client Ticket Management
Ticket Claims
Department Specific Tickets
Draft a Response
Multiple BI Reports
Closed and Lock Tickets
Setup Lock Duration
Ticket Follow Ups

Online Event Ticketing System for Small-to-Large Events

Talygen's Innovative Event Ticketing Software to Enhance Customer Satisfaction

Transform Ticketing

Customizable Display

Increase Productivity with Automation

Better Resolution Time with SLA

Save Time with Canned Replies

Unlock Collaboration

Clear View of Service Desk

Streamlined Ticket Escalation

Compliant Transfer of Tickets

Improve Business Productivity

Change Management

Issue Management

Simplify Ticketing

Increased Agent Efficiency

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