Our B2B e-commerce business struggled immensely with evolving buyers' expectations and rendered a better buyer experience. Meanwhile, our traditional communication and collaboration tools create cross-disciplinary hurdles and affect the entire workflow. Sometimes, we used multiple applications for communication and collaboration between different departments. As a result, there was chaos and misinterpretation. We face difficulties ensuring that everyone has the correct details or proceeding accurately. Therefore, we decided to streamline our collaboration and communication process with a cloud-based unified communication solution.
With Talygen's unified communication solution, our B2B e-commerce business effectively maximizes revenue by simplifying our workflow environment. The software facilitates a smart dashboard to access real-time data on a single platform. It unifies inventory, accounting, sales and purchase, and customer details on a one-stop screen that saves time and eliminates the need to use multiple applications. With its feature-rich communication functionalities, the workforce can experience instant messaging, live chats, and centralized access to streamline smooth collaboration and communication. With this unified platform, our B2B e-commerce business reduced time-consuming administrative processes and freely focused on delivering a personalized customer experience.