Advanced Field Service Management

Web & Mobile Application Real-Time Location Overview Advanced Ticket Management Ease to Manage Field Workforce Detailed Insights into Field Requests Quick Job Response & Resolution Time Real-Time Technician Visibility & Utilization Improved Resource Scheduling & Dispatching

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WHAT USERS HAVE TO SAY ABOUT TALYGEN'S FIELD SERVICE MANAGEMENT SOFTWARE?

Talygen's Field service management software is by far a great investment. It has been managing my Field services businesses since 2018. From automated scheduling to maintaining billing and invoices, it keeps my business organized and efficient. Highly Recommended to Field service businesses.

- Ester Mathew

Manage Field Tickets & Track Technicians All Together

Talygen provides the best-in-class field service management software with powerful utility location request handling capabilities. Based on the mobile-first approach, the field service management application is best designed for small, medium, and large-sized businesses to get issues resolved swiftly.

With a wide range of robust features like information repository, a map view of ticket requests, time tracking entries, event logs, and more provides improved visibility to locators & clients. The software provides flexible support to help technicians locate tickets & resolve based on the priority.

Talygen offers 360-degree dashboard & performance analytics to provide a detailed overview covering Ticket Number, Type, Assignee, Service Area, Work Type, Status, Date/Time when Ticket raised, and more. We offer comprehensive FSM software that includes auto-generated invoices, estimates/quotes, location tracking, service contracts, tickets management, mobile compatibility, and more.

The AI-based job scheduling fully automates the process of assigning the right technician for each ticket. The SLA policies are defined within the software & can be easily aligned with the service operations of your organization to help technician respond and resolve tickets within a stipulated period.

The centralized platform provides customers and locators a one-stop destination to empower field service operations from a single application. The merging of tickets helps locators to join two or more tickets with the same issue to save time and effort. The real-time data transfer not only provides access to ticket data or field information but also improves efficiency and helps make informed decisions.

From improved communication to streamlined workflows, increased productivity, and enhanced customer experience, everything can be achieved with Talygen's field service management app & web portal.

Top Features of Field Service Management Software

Simplifies Work Order Management Simplifies Work Order Management

Centralized Customer Portal Centralized Customer
Portal

Complete Mobile User Experience Complete Mobile
User Experience

Effortless Ticket Merging Effortless Ticket
Merging

Job Scheduling & Dispatching Capabilities Job Scheduling & Dispatching Capabilities

Built-In Reporting & Analytics Built-In Reporting
& Analytics

Route Planning & GPS Integration Route Planning & GPS Integration

Secure Inventory Management Secure Inventory
Management

Customizable Service Level Agreement Customizable Service
Level Agreement

Smooth Transfer of Data Smooth Transfer
of Data

Mobile-First Approach

Proactively boosting customer satisfaction

Our best-in-class Field Service Management Software is compatible with the tools that locators, supervisors, researchers, and Admins use in the field. Using the FSM software mobile field app, the service technicians can view their schedules and receive dispatches on their phones. They can mark work orders as complete as soon as they finish the job. Additionally, the mobile-first approach allows them to access any required detail anytime & anywhere they want.

Real-Time Data Transfer

Being data-driven to keep track of it all!

How much time will a job take? Was the invoice sent? Where is that work order form? Our Field Service Management application consolidates data across numerous devices and then provides answers to researchers and supervisors. Data is shared back and forth in real-time, so your team is always equipped with updated information. Apart from getting updated details, this Field service management functionality decreases your wait time & enables you take quick decisions.

Job Scheduling And Dispatching

Modernize field service with dynamic scheduling

Stay on top of your schedule at all times. Our FSM application is powered by artificial intelligence to assess any number of variables in a split second. With information like customer location, work order, service technician availability, inventory, and more, it can determine the best possible appointment in real-time. By accessing productive scheduling, you can ensure maximum work order completion and increase ROI.

360° Dashboard & Performance Analytics

Insightful reporting for field service

Get the most out of your team and processes with our intuitive reporting that makes life easier for both the technicians and clients. Our Field Service Management reporting helps you analyze all of your data, whether it's related to how efficiently your scheduling system is working, how long it takes for each technician to complete certain jobs or even your customer service efforts. It is a worthwhile Field service management feature that can gives you an overview of your entire field business with just few clicks.

Work Order Management

Managing work orders for seamless service

Our FSM software registers and plans every service order, understands the issue and automatically schedules the best technician for the task with the right equipment. After a job is received and assigned, the technician can update the work order. The supervisor can track the progress of work orders by the specific technician.

SLA

Service Level Agreement policies to scale your business

SLA (Service Level Agreement) for a Ticket binds the service commitments that must be met by the technicians. The Admin can set the Response Time and Resolve Time alerts. Our FSM Software aligns SLAs and contracts with your service operations. As a result, you will experience efficient resource allocation and improved field team performance.

Connected Digital Workflows

Know your customers

With customer data like address, contact details, and service history available on mobile devices, Field service technicians can arrive on-site with complete background information. It eliminates the need to search for crucial information or repeatedly ask customers to explain their issues. This Field service management functionality provides everything that service technicians are needed is available & easily access via a mobile app right at their fingertips!

Merge

Managing repeated or duplicate issues

Our Field Service Management solutions help Users to merge two or more Tickets into one Ticket. Users can select one Ticket as a Primary Ticket, which will serve as the new Ticket, and all the other Tickets will become secondary. All the secondary Ticket's information will still be accessible from the latest Ticket.

News and Media


We will be at booth number 307 at the Global ESC Conference in Phoenix, Arizona, March 1-3, 2022. Our team would love to personally invite you to our booth to discuss all our software's features for the locating industry, such as work order management, automatic scheduling, video tracking, and more.
Witness the best FSM Software at Global ESC 2022.
(February 25, 2022)

Download Talygen Apps

You can also work remotely to track time from any of the following platforms.
 

Mobile Apps
Android app iPhone app Windows phone app Blackberry app
Desktop Apps
Linux app Mac app Windows Desktop app

Our Customers

Talygen has an extensive list of customers from across the world.

Morehead netphilo siematic
 
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