Configurable SLA Merge Tickets Split Ticket Setup Feedback for Tickets Configure Upload Size Set Ticket Priority Client Ticket Management Department Specific TicketsGet Started
Talygen, a global leader in business automation, offers a state-of-the-art and advanced Online Ticketing System that empowers its users to effortlessly process and respond to online submitted tickets. The comprehensive solution from Talygen allows organizations of all types and sizes to create their own internal issue support ticket system as well.
Users can also make use of Talygen’s Online Ticketing Solution for creating a customer support ticketing system for their clients and customers as well. These solutions are offered in the form of web-based applications and mobile apps as well, so that users access the complete online ticketing system from anywhere and at any time, using any kind of device. The advanced Issue Management functionalities offered in the module allows the users to easily merge or split different tickets effortlessly, as per the requirements. Also, users can configure compliance to SLA, as per their needs, for better issue resolution time. Talygen’s advanced Issue Tracker offers a detailed Dashboard with a lot of integrated widgets for improved issue management. Users can effortlessly keep a check on Unassigned, Response Due, and Resolution Due, as well as on On Hold tickets. With additional functionalities and all-inclusive solutions included, such as Compliant Transfer of Tickets, Ticket Escalation, Canned Replies, Support for 3rd party clients, Follow-Ups, and Reminders, Talygen’s Online Ticketing System is all that you need to enhance your issue management system.