• Create Rules to Route Tickets
  • Technician Location Tracking
  • 811 Call Center Integration

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Advanced Field Service Management

Talygen offers an advanced, feature-rich Field Service Management (FSM) software system for businesses of all sizes. Our FSM software helps prepare, plan, fix, document, and invoice all your field service activities through a single pane of glass. It tracks different field operations and helps to boost service activities by registering the service calls, completing the work orders on time, and managing your invoices effectively.

Mobile-First Approach

All-In-One Software

  • Compatible with On-Field Tools
  • View Schedules and Receive Dispatches on the Mobile App
  • Update Work Order Statuses
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Real-Time Data Transfer

Real-Time Data Transfer

  • Data Consolidation Across Numerous Devices
  • Access Data Updated Real-Time
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360° Dashboard & Performance Analytics

360° Dashboard & Performance Analytics

  • Analyze Performance Data of Employed Systems
  • Track and Improve Work Efficiency
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Time Tracking Integration

Invoicing and Time Tracking Integration

  • Integrated Invoicing and Payments
  • Automate Recurring Tasks
  • Access Time Clock on Computers, Tablets, or Smartphones
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Video Tracking

Capture Video On Site

  • Record On-Site Work Videos
  • Capture GPX Data to Track Locations
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Intelligent Assignment

Intelligent Agent Assignment

  • Automatic Ticket Assignment to Agents by Work Location
  • Manual Ticket Reassignment
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SLA

SLA

  • Set Response Time and Resolve Time alerts
  • Align SLAs and Contracts with Service Operations
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Zone Management

Advanced Zone Management

  • Set Multiple Zones in Various Modes
  • Mark Regions by Creating Polygons
  • Import Region Polygons Using GeoJSON Files
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Heat Map

Heat Map Guide

  • Show Tickets Raised Within Locator Range
  • Color-Coded to Indicate Priority Leve
  • Choose Transportation Mediums
  • Calculate Locator ETA
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Tech Tracking

Live Locator Tracking

  • Track Locators' Live Location and ETA
  • Assign Tickets by Location
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Ticket Activity Tracking

Ticket Activity Tracking

  • Track All Actions Taken on a Ticket
  • Track Changes Made by Particular Users
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Work Order Management

Seamless Work Order Management

  • Register and Plans Service Orders
  • Automatically Schedule Technicians
  • Update Work Orders
  • Track Work Order Progress
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Connected Digital Workflows

Connected Digital Workflows

  • Access to Customer Background Information Including Address, Contact, and Service History
  • Eliminate Information Search
  • Streamline Task Requirements, Technician Communication, and Service Provided
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Job Scheduling And Dispatching

Dynamic Scheduling And Dispatching

  • Assess Several Variables Instantly
  • Review and Determine the Best Appointment Solution in Real-Time
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Merge

Merge Issues

  • Merge two or more Tickets into one
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811 Call Centre Integration

811 Call Center Integration

  • Integrate with Over 50 Call Centers Across USA
  • Receive Tickets Directly Into Talygen
  • Tickets Routed Automatically to Locators
  • Generate and Send Response Codes for Tickets
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Features of Mobile Field Service Management

  • Work order management
  • Centralized customer portal
  • Mobile-first Approach
  • Merge Tickets
  • Job scheduling and dispatching
  • Reporting and analytics
  • Route Planning and GPS Integration
  • Inventory management
  • Service Level Agreement
  • Real time data transfer
Client Testimonials

Ratings & Reviews

We believe quality work speaks for itself. Here are some success stories that we’ve been a part of.

Due to the COVID-19 pandemic, half of my team could not work. Talygen helped us streamline event planning, performance review, billing & invoicing, etc., and we were good to go. We were able to cut costs and boost sales due to Talygen.
Sophie Cruize,
CEO & Founder
I have deployed Talygen tools on all my stores. It is the best thing I’ve found for automating my business processes. The other project management software providers usually fall short of one crucial tool or the other, but Talygen has got everything that I needed.
Rebecca Andrews,
MD
Talygen provided us with the ability to track employee progress, schedule events, manage resources, and so much more. We started using Talygen in 2019, and ever since, we have been able to meet our sales targets. Since 2019, our annual sales have increased by 32%.
Steven Mize,
Manager
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If you have any questions, please fill out the form and we will get back in touch with you as soon as possible. We look forward to working with you and thank you for your interest in Talygen.