Advanced Field Service Management
Talygen offers an advanced, feature-rich Field Service Management (FSM) software system for businesses of all sizes. Our FSM software helps prepare, plan, fix, document, and invoice all your field service activities through a single pane of glass. It tracks different field operations and helps to boost service activities by registering the service calls, completing the work orders on time, and managing your invoices effectively.
All-In-One Software
- Compatible with On-Field Tools
- View Schedules and Receive Dispatches on the Mobile App
- Update Work Order Statuses
![Mobile-First Approach](/BYTheme/images/FSM/mobile-first-approach.png)
Real-Time Data Transfer
- Data Consolidation Across Numerous Devices
- Access Data Updated Real-Time
![Real-Time Data Transfer](/BYTheme/images/FSM/Real-time-data.png)
360° Dashboard & Performance Analytics
- Analyze Performance Data of Employed Systems
- Track and Improve Work Efficiency
![360° Dashboard & Performance Analytics](/BYTheme/images/FSM/360-Dashboard.gif)
Invoicing and Time Tracking Integration
- Integrated Invoicing and Payments
- Automate Recurring Tasks
- Access Time Clock on Computers, Tablets, or Smartphones
![Time Tracking Integration](/BYTheme/images/FSM/Time-Tracking-Integration.gif)
Capture Video On Site
- Record On-Site Work Videos
- Capture GPX Data to Track Locations
![Video Tracking](/BYTheme/images/FSM/Video-tracking.gif)
Intelligent Agent Assignment
- Automatic Ticket Assignment to Agents by Work Location
- Manual Ticket Reassignment
![Intelligent Assignment](/BYTheme/images/FSM/Intelligent-assignment.png)
SLA
- Set Response Time and Resolve Time alerts
- Align SLAs and Contracts with Service Operations
![SLA](/BYTheme/images/FSM/sla.png)
Advanced Zone Management
- Set Multiple Zones in Various Modes
- Mark Regions by Creating Polygons
- Import Region Polygons Using GeoJSON Files
![Zone Management](/BYTheme/images/FSM/Zone-management.png)
Heat Map Guide
- Show Tickets Raised Within Locator Range
- Color-Coded to Indicate Priority Leve
- Choose Transportation Mediums
- Calculate Locator ETA
![Heat Map](/BYTheme/images/FSM/Heat-map.gif)
Live Locator Tracking
- Track Locators' Live Location and ETA
- Assign Tickets by Location
![Tech Tracking](/BYTheme/images/FSM/Tech-tracking.png)
Ticket Activity Tracking
- Track All Actions Taken on a Ticket
- Track Changes Made by Particular Users
![Ticket Activity Tracking](/BYTheme/images/FSM/Ticket-activity-tracking.png)
Seamless Work Order Management
- Register and Plans Service Orders
- Automatically Schedule Technicians
- Update Work Orders
- Track Work Order Progress
![Work Order Management](/BYTheme/images/FSM/Work-order-management.png)
Connected Digital Workflows
- Access to Customer Background Information Including Address, Contact, and Service History
- Eliminate Information Search
- Streamline Task Requirements, Technician Communication, and Service Provided
![Digital Workflow](/BYTheme/images/FSM/Connected-digital-workflows.gif)
Dynamic Scheduling And Dispatching
- Assess Several Variables Instantly
- Review and Determine the Best Appointment Solution in Real-Time
![Job Scheduling And Dispatching](/BYTheme/images/FSM/Job-Scheduling-And-Dispatching.gif)
Merge Issues
- Merge two or more Tickets into one
![Merge](/BYTheme/images/FSM/Merge.png)
811 Call Center Integration
- Integrate with Over 50 Call Centers Across USA
- Receive Tickets Directly Into Talygen
- Tickets Routed Automatically to Locators
- Generate and Send Response Codes for Tickets
![811 Call Centre](/BYTheme/images/FSM/811-call-centre.png)
Features of Mobile Field Service Management
- Work order management
- Centralized customer portal
- Mobile-first Approach
- Merge Tickets
- Job scheduling and dispatching
- Reporting and analytics
- Route Planning and GPS Integration
- Inventory management
- Service Level Agreement
- Real time data transfer