Ticket Management Systems | Online Ticketing Solution | Talygen

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Manage Tickets on the Go
Faster Resolution Time
Automated Ticket Escalation

No contract, Cancel anytime

Transform Ticketing with Talygen’s Online Support Ticket System

Transform your IT ticket system by reducing service disruptions, creating SLAs, and managing a ticket’s life cycle. Talygen’s ticket management software can improve your technicians’ productivity!

Customizable Display

Customizable Display

View display ticket statuses via the widgets on the home screen.
View the number of tickets under each status

Increase Productivity with Automation

Increase Productivity With Automation

Eliminate manual work and increase productivity with our help desk ticket system
Automatically notify users
Send tickets for approval
Categorize, assign, and close tickets

Better Resolution Time with SLA

Better Resolution Time With SLA

Set up rules for when every ticket needs to be replied to and solved with our online support ticket system
Automatic reminders can be escalated to agents and managers

Save Time with Canned Replies

Save Time With Canned Replies

Save time by creating and sending canned replies.
Format the color, style, and font for different responses
Access from the ticket reply page

Unlock Collaboration

Unlock Collaboration

Two or more tickets can be merged into one ticket
The new ticket will serve as the primary ticket, with the rest being closed
Transfer tickets to other users
Communicate through unified communications

Have a Clear View of Your Service Desk

Clear View Of Service Desk

Dashboards can be customized to fit the service desk’s needs.
Widgets can be added and removed from the dashboard as needed.

Streamlined Ticket Escalation

Streamlined Ticket Escalation

Streamlined ticket escalation process helps large companies with their maintenance ticketing system.
Parameters assist in the ticket escalation process
Specific tickets can be assigned to specific agents

Compliant Transfer of Tickets

Compliant Transfer Of Tickets

Users can transfer tickets to different agents or departments
Tickets can be transferred from the drop-down menu.

Improve Business Productivity

Improve Business Productivity

Customers can provide feedback on the service they received.
Automated feedback forms help determine agent productivity.
Feedback also helps the organization improve its products and services.

Change Management

Document Corrective Action

Once an agent has resolved a ticket, they can document the corrective action.
The information explains why the ticket was sent and how it was resolved.
Also, the document contains a thread of communications between the agent and the customer.

Issue Management

Issue Management

Keep records of sent tickets
View a ticket’s activity log by clicking on “ticket history”
Ticket history shows updates and notifications

Simplify Ticketing

Simplify Ticketing

Manage and view tickets from any device
Mobile app available on iOS and Android

Increased Agent Efficiency

Increased Agent Efficiency

Schedule automated follow-up tasks for open tickets
Send reminders to users
Ensure that every ticket is resolved and closed

Features of IT Ticket System Software

Unique Ticket Number
Merge Tickets
Split Tickets
Setup Feedback for Tickets
User Availability
Create Tickets on Behalf of Others
SLA Timer
Configurable SLA
Transfer Tickets
Authorize Ticket Resolving Capabilities

Configure Upload Size
Add Notes
Send Attachments
Provide Conclusions
View Unassigned Tickets
Define Head Of Department
Ticket Notification for Administrator
Ticket Log
Desktop and Mobile Application
Track Multiple Tickets

Set Ticket Priority
Client Ticket Management
Ticket Claims
Department Specific Tickets
Draft a Response
Multiple BI Reports
Closed and Lock Tickets
Setup Lock Duration
Ticket Follow Ups

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