Online Tickets Resolution| Event Ticketing Tool | Talygen

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Manage Tickets on the Go
Faster Resolution Time
Automated Ticket Escalation

No contract, Cancel anytime

Transform Ticketing with Online Ticketing System Software

Transform your ticketing process by reducing service disruptions, creating SLAs, and managing a ticket’s life cycle. Talygen’s support ticketing system can improve your technicians’ productivity!

Customizable Display

Customizable Display

View display ticket statuses via the widgets on the home screen.
View the number of tickets under each status

Increase Productivity with Automation

Increase Productivity with Automation

Eliminate manual work and increase productivity
Automatically notify users
Send tickets for approval
Categorize, assign, and close tickets with helpdesk ticketing system

Better Resolution Time with SLA

Better Resolution Time with SLA

Set up rules for when every ticket needs to be replied to and solved
Automatic reminders can be escalated to agents and managers

Save Time with Canned Replies

Ticket Management Software Save Time with Canned Replies

Save time by creating and sending canned replies.
Format the color, style, and font for different responses
Access from the ticket reply page

Unlock Collaboration

Unlock Collaboration

Helpdesk Ticketing System merges two or more tickets into one ticket
The new ticket will serve as the primary ticket, with the rest being closed
Transfer tickets to other users
Communicate through unified communications

Have a Clear View of Your Service Desk

Clear View of Service Desk

Dashboards can be customized to fit the service desk’s needs.
Widgets can be added and removed to the dashboard as needed.

Streamlined Ticket Escalation

Streamlined Ticket Escalation

Streamlined ticket escalation process helps large companies with their ticketing process
Ticket Management Software parameters assist in the ticket escalation process
Specific types of tickets can be assigned to specific agents

Compliant Transfer of Tickets

Compliant Transfer of Tickets

Users can transfer tickets to different agents or departments.
Tickets can be transferred from the drop-down menu.

Improve Business Productivity

Improve Business Productivity

Customers can provide feedback on agents’ ticket resolving abilities.
Automated feedback forms help determine agent productivity.
Feedback also helps the organization improve its products and services.

Change Management

Document Corrective Action

Once an agent has resolved a ticket, they can document the corrective action.
The information explains why the ticket was sent and how it was resolved.
Also, the document contains a thread of communications between the agent and the customer.

Issue Management

Issue Management

Keep records of sent tickets
View a ticket’s activity log by clicking on “ticket history”
Ticket history shows updates and notifications

Simplify Ticketing

Simplify IT Ticketing System

Manage and view tickets from any device
Mobile app available on iOS and Android

Increased Agent Efficiency

Increased Agent Efficiency

Schedule automated follow-up tasks for open tickets
Send reminders to users
Support Tracking System ensures that every ticket is resolved and closed

Features of Talygen's Online Ticketing System Software

Unique Ticket Number
Merge Tickets
Split Ticket
Setup Feedback for Tickets
User Availability
Create Tickets on Behalf
SLA Timer
Configurable SLA
Ticket Transfer
Authorize Ticket Resolving Capabilities

Configure Upload Size
Add Notes
Send Attachments
Provide Conclusions
View Unassigned Tickets
Define Head Of Department
Ticket Notification for Administrator
Ticket Log
Desktop and Mobile Application
Track Multiple Tickets

Set Ticket Priority
Client Ticket Management
Ticket Claims
Department Specific Tickets
Draft a Response
Multiple BI Reports
Closed and Lock Tickets
Setup Lock Duration
Ticket Follow Ups

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