Comprehensive Ticketing SolutionGET STARTED
Talygen provides functionality allowing Users to save a Ticket as a draft while being created. This allows Users to return at a later time to finalize the details and then submit the Ticket. This feature allows Users to switch between tasks without losing their data.
Company Admins can assign Ticket resolving responsibilities to members of different Departments. The responsibilities can be configured at any time to meet the needs of an Organization.
With Talygen, Clients get one integrated solution to manage and submit their Support Tickets. This allows them to view the status of the Ticket, see a list of all open Tickets, review the history of a Ticket, and much more.
Talygen allows Users and Clients to submit a Ticket to a specific Department within a Company. The User can then keep track on the progress of the Ticket, as the assigned Team works on resolving the issue.
The system enables Users to schedule automated follow up tasks for an open Ticket. These follow up tasks work as a reminder for Users, keeping them on track so that the issues are resolved as quickly as possible. The follow up and reminder process insures that every Ticket is resolved and closed
Talygen offers a state of art ticketing solution. The Ticket can be easily resolved and the corrective action can be taken and documented. The resolution of the Ticket contains the information related to the reason the Ticket was opened and the corrective action taken. It also displays the entire conversation about the conclusion in a thread.
Company Admins can set the Ticket locking duration. This allows a User can reopen a closed Ticket if the resolution is deemed unsatisfactory. However, a Ticket can only be reopened if the time duration set by the Admins has not been exceeded.
The Ticketing system in Talygen keeps a record of each time a Ticket is updated by anyone. The complete activity log of a Ticket is available by reviewing the history. This functionality also shows any updates and notifications that occurred with each Ticket update.