Create a Centralized Repository
Talygen’s Knowledge Base module allows Users to define and sort articles into categories. The categorization of articles encourages proper distribution of content. Adding an article to the appropriate category makes it easy for readers to determine which articles meet their needs.
The Knowledge Base system allows Company Admins to assign article writing responsibilities to a specific User. It allows Admins to define Employee responsibilities related to writing articles based on resource availably, thus ensuring nothing is overlooked.
The Knowledge Base module can be configured so that Clients have access to articles that are relevant to them. When creating an article, Users have the option to enable or disable a Client’s access to it. This keeps a separation between Company only articles and those that are made available to Customers.
Talygen includes features that allow Users to save an article as a draft. This allows Users to save articles as a draft and return to it later to finalize changes prior to publishing it. This feature increases efficiency by enabling Users to switch between tasks and return to complete an article at any time.
Talygen gives Company Admins and Managers the ability to easily change and transfer article writing responsibilities. This comes in handy if an Employee is out unexpectedly since a Manager can transfer the article to another User for completion.
Talygen enables Companies to create their own personalized Knowledge Base. It becomes a reservoir of important articles and information related to the Company. It helps improve processes and streamlines operations for an Organization. Users can easily retrieve the necessary information at any time.
Talygen allows Users to gather information on article views once it has been published. The system tracks the number of times an article has been viewed by the readers. Statistics are displayed in real time.
The Knowledge Base module allows Company Admins to restrict the readers from copying the content of an article. This maximizes the security of articles and eliminates the potential of articles being used inappropriately. The Admin can also disable the right click functionality of mouse in an article.