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BUSINESS INTELLIGENCE REPORTING
RULES ENGINE
CLIENT MANAGEMENT
TIME TRACKING
AUTOMATED TICKET PROCESSING
ASSET MANAGEMENT
UTILITY BILLING AND INVOICING
FIELD SERVICE MANAGEMENT
MANAGE MULTIPLE RATES
LOCATOR MANAGEMENT

Manage Tickets, Locates,
Assets, Videos, Documentation,
Field Services and Billing
in ONE Unified Enterprise Cloud App

Let Talygen help you on your journey to achieve zero damage

811 Ticket Parsing

  • Ticket Parsing
  • Response Code Generation
  • Automated Routing to Locators
  • Update Ticket Statuses
  • All 811 Ticket Formats Supported

Manage Work Orders

  • Photo Checklists
  • Question Checklists
  • Update Work Orders
  • Automated Locator Scheduling
  • Create Dynamic Forms with Work Orders

Automated Field Operations & Activity Tracking

  • Manage Complex Rules
  • Repetitive Task Automation
  • Manage Service Commitments
  • View Locator Activities on Assigned Activities
  • Improve Resource Allocation
  • Monitor Locator Productivity
  • Identify Missing Geographical Coverage

Time Tracking

  • Bulk Time Entries
  • Geo-tagged Timesheets
  • Manage Employee Breaks
  • Automated Timesheet System
  • Flag and Track Entries
  • Time Tracking to Time Zone
  • 12/24 Hour Format Time Capturing

Location Management

  • Geo-tagged Image Capturing
  • Vehicle Tracking via OBD Device
  • Geofencing of Locator for Site Audits
  • Live Tech Tracking on Map
  • Track Vehicle GPS Location Using the Talygen App
  • Heat Maps for Locators and Dispatchers

Capture Site Photo & Video

  • Built in GPX Viewer
  • GPS and Time-stamped Site Videos and Photos
  • Videos and Photos History per Locate
  • Maintain Work Records
  • Create Videos with GPX Data

Automated Routing of Tickets & SLA

  • Track Action Details
  • Set Resolve Time Alerts
  • Set Response Time Alerts
  • Automate Ticket Routing and Assignment
  • Move Bulk Records
  • Customizable Reports
  • Create Custom Rules to Route Tickets

Zone Management & GPS/GIS Integration

  • Zone Based Ticket Assignments
  • Multiple Maps Supported ArcGIS, Esri, MapBox, Leaflet, Google Maps
  • GeoJSON Based Polygons
  • Create Your Own Polygons
  • Import Your Own ArcGIS, Esri Maps

Asset Tracking

  • GPS Tracking
  • Barcode Scanning
  • Audit and Image Capturing
  • Asset Transfer and Requisition
  • 24/7 Access to Asset Location
  • Asset Life Cycle Management
  • RFID Tag Scanning for Asset Tracking
  • BLE (Bluetooth Low Energy) Tracking for Assets

Job Scheduling & Resource Management

  • Track Daily Jobs
  • Gantt View for Scheduling and Dispatching
  • Crew Management to Assign Tasks in a Group
  • Single Workspace for Unassigned Tasks
  • Track Upcoming & Pending Schedules

Unified Communication

  • Access Chat Logs
  • Team Conversations with Integrated Chat
  • Google & Outlook Calendar Integration
  • Integrated Audio and Video Calls
  • Call Locators or Customers with One Click

Expense Tracking

  • Bulk Expense Uploads
  • Future Expense Entries
  • Submit Expense Report Online
  • Reimbursement Reports
  • Expense Approvals with Overdue Expense Alerts
  • Scan Receipts and Upload

Billing and Invoicing

  • Flowcharts for Billing Rules
  • Manage Flat Fee Contracts
  • Customer Centric Billing Rules
  • Invoice Multiple Utilities with One Billing Rule
  • Export to WorkDay, QuickBooks and other Financial Systems
  • Banking of Extra Charges
  • Flexible Billing Rules to Manage Ticket Rework
  • Billing Processing with Error Notifications
  • Override & Delete Existing Charges

Client Management

  • Billing Setup
  • Manage Utilities
  • Invoice Grouping
  • Holiday Management
  • Individual Client Rates
  • Customized Invoice
  • Templates

Other Key Features

  • CRM CRM
  • Reports Reports
  • Hiring Hiring
  • Client Portal Client Portal
  • Event Management Event Management
  • Cloud Storage Cloud Storage
  • Project Management Project Management
  • Workday Integration Workday Integration
  • Performance Review Performance Review
  • Employee Management Employee Management
  • Expense Tracking Expense Management
  • 3rd Party Integration 3rd Party Integrations
  • Approval Rules and Auditing Approval Rules & Auditing
  • Screenshots Screenshots Tracking
  • Resource Scheduling Resource Scheduling
  • QuickBooks Integration QuickBooks Integration
  • Appointment Calendar Appointment Calendar
  • Salesforce Integration Salesforce Integration

News and Media

The Global Excavation Safety Conference is happening, and Talygen is showcasing its Field Services Productivity Suite!

We will be at booth number 307 at the Global ESC Conference in Phoenix, Arizona, March 1-3, 2022. Our team would love to personally invite you to our booth to discuss all our software's features for the locating industry, such as work order management, automatic scheduling, video tracking, and more.
Witness the best FSM Software at Global ESC 2022.
(February 25, 2022)

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